Refund policy

SECTION 1 – RETURNS POLICY

LAPP will accept returns or exchanges only on the following terms and conditions:

• Returned merchandise must be unopened and in a re-saleable condition, and received by LAPP Southern Africa along with the original invoice within 15 days from the original invoice date;
• All return and exchanges must be sent to LAPP Southern Africa via traceable methods on own account. Shipping and handling fees are not refundable;
• Kits and other materials, also material sold at a discount, must be returned in their entirety- partial returns will not be accepted;
• LAPP cannot accept returns of specialized imported products not in the standard range held in South Africa - no credit will be permitted for such returns;